Visit and Treatment FAQs

Telemedicine is a way to care for patients remotely when the provider and patient cannot physically be together in the same location.

YES! Overall, research has proven Telemedicine to be equally effective as in-person visits, with little to no differences in outcomes. Telemedicine was under-utilized in the healthcare industry until COVID-19, when it became a necessity in caring for patients in primary practice. Since then, patients and providers alike enjoy the benefits and convenience of this healthcare delivery model.

The visit is completed in 3 easy steps: 1. Visit the website and click the “Request Appointment” button. Your appointment will be confirmed by one of our Providers. You will receive an e-mail with a link to download our app or join the visit using a web browser. 2. Log in before your visit and tell us about your symptoms. Select your Pharmacy of choice for prescriptions. Make your payment on a secure web portal. 3. Our provider will call you and you will have your visit. Don’t forget to tell us how we did by completing our survey and sharing with friends and family!

Yes, they can. However, it is at the Provider’s discretion to treat two illnesses in one visit. Depending on the illnesses, it may or may not be appropriate to treat both at the same time. Should two illnesses be treated, two copays may be collected, depending on the time spent to address those illnesses.

If a condition cannot be treated by our provider, we will guide you in the right direction and make recommendations on what the next steps should be. Copays for the consultation would still apply.

Membership FAQs

Our goal is to put you first. The Direct Practice Model allows us to focus on your healthcare needs instead of billing an insurance company. By taking out the middleman and working directly with you, we can provide you with the time and care you deserve. You will also have a piece of mind knowing exactly how much your visit costs, without any hidden fees or surprise bills.

Providing comprehensive care requires time and attention. By eliminating the insurance-driven, cookie-cutter care model, we can provide what we value in patient care. Our membership plan gives you an affordable, flexible, and convenient option without compromising on quality.

Our prices are transparent. No hidden fees or bills—ever. Our membership plans are simple, affordable and easy to understand. The prices can be kept low thanks to the Direct Care Practice model. It allows us to eliminate insurance companies and save costs on time and personnel dedicated to billing and filing claims. These cost savings are then passed on to you! It’s that simple.

No, we do not take insurance. However, HSA, HRA and FSA accounts are welcome. Please check with your accounts terms and conditions to ensure your visit copays are eligible for use. Membership payments using these accounts is not permissible due to regulations.

Click the “Join Now” button and follow the steps.

Membership fees are automatically charged every month from the date you joined. For example, if you joined on June 2nd, your next charge will be July 2nd.

Co-pays will be collected prior to the start of the visit.

Prescription FAQs

Yes, we do provide refills, however it is at the provider’s discretion which medication is appropriate for a refill. There are medications that we do not prescribe. Please see the question below for which medications are not prescribed.

If your condition requires medication, we will send your prescription to the pharmacy of your choice at the end of your visit. The pharmacy will then fill your prescription based on their protocol.

We do not prescribe any narcotic pain medications, anti-anxiety, anti-convulsant, weight loss drugs or erectile dysfunction medications. Additionally, we do not prescribe any medications defined as “Controlled Substances” by the U.S. Drug Enforcement Agency. We do not refill medications for illnesses that we do not treat. For example, we do not treat anxiety, so we do not refill any of those medications.

Service FAQs

Your data is 100% secure, guaranteed. Data is securely encrypted, stored, and backed up in the cloud. All your data being sent to and downloaded from our servers is protected with the highest industry-standard encryption. Our software is compliant with all HIPAA Privacy and Security Rules.

Yes, contact us at contact@vitaltelecare.com.

Yes. You must sign a medical record release form prior to sending them to another provider.